Closed due to Good Friday and Easter holidays

Due to Good Friday and Easter, we will be closed from Friday, March 29 through Monday, April 1.

From Tuesday, April 2, we will be open again. We wish you happy holidays!

Holiday

Closed for the holidays

Due to the holidays, we will be closed on Monday, December 25, Tuesday, December 26 and Monday, January 1. We wish you happy holidays!

Jerome Ramientas

Meet Jerome Ramientas, President of AIM Manila

Meet Jerome Ramientas, President of AIM Manila

AIM provides professional help and personal assistance to medically repatriated Filipino seafarers from their arrival at the airport until they are fit for work again on their vessels. We are proud of our employees and acknowledge their valuable roles in making our tasks possible. We would like to introduce to you the people behind AIM. First to introduce to you is the President of AIM Manila, Mr. Jerome Ramientas.

Can you briefly introduce yourself?

Hello! My name is Jerome Ramientas. I am 51 years old and I have been working at AIM Manila since October 2017. My current position at AIM Manila is Director/President.

What do you like most about your job at AIM Manila?

Finding an acceptable solution to a problem is what I like most in my job. But in particular with my present job, the kind of problems we are encountering and the solutions almost always involve a human element, because AIM Manila is dealing with sick seafarers who have different individual concerns, extending from their medical condition, status of employment, entitlements, and other related concerns.

Can you describe a working day?

A working day at AIM Manila is typically a busy, challenging, and heartwarming day, though also painstaking at times when the illness or condition of a particular seafarer is severe.

What did you do prior to AIM Manila(education, work)

I have completed two studies, namely:

  • Bachelor of Arts in Economics (1988-1991)
  • Bachelor of Laws (1991-1994)

At this moment, I am taking up a graduate study, Master in Ship Management (MSM), at one of the Philippine’s best maritime schools, the Philippine Merchant Marine Academy (PMMA).

In terms of work experience, I have an extensive experience in the maritime field in various capacities. Since 1997, I worked in a local inter-island shipping company as Legal Officer, HR Manager and Insurance and Claims Manager. In 2004, I moved to a Philippine ferry company as Legal Officer. Then worked in 2005 as Executive Assistant and HR Head in two big land transportation companies. From 2007 until 2017, I was the Corporate Secretary, Director and President of a manning agency where I acquired extensive familiarity with the POEA Standard Employment Contracts, POEA Rules and Regulations, NLRC and NCMB rules of practice, and the different laws and regulations on seafarers affairs.

What do you do in your spare time?

In my spare time, which does not happen very often, I like to do outdoor activities such as cycling, jogging, tennis and most specially, snorkeling. I guess, this is born out of my busy work schedule that during my spare time, I have the urge to do some physical activities alone and in the quiet company of myself or my family.

 

New personnel of AIM Manila

New personnel of AIM Manila

Since AIM’s start, the number of seafarers that AIM has guided increased tremendously. More and more clients are aware of AIM’s benefits and are using the services AIM offers more often. While our current staff is working hard to provide the best service, some additional help was more than welcome.

Therefore, AIM Manila hired three new personnel! She welcomes Ms. Kamie De Leon, Ms. Leslie Miranda, and Ms. Jaime Michelle Icaranom to the team.

Ms. Kamie joined AIM Manila as Operations Assistant. With her nursing background, she is responsible for the airport and hospital assistance of the seafarers. Ms. Kamie has previous experience working for a manning agency, supplying crew members to several cruise lines. She knows how to talk to crew members and knows how to help them recover from their illness.

In the new set up of AIM Manila, our current senior Operations Assistant, Mr. Paulo Luna, who is also a registered nurse, will focus on the crew with more complex illnesses, endeavoring to bring more personalised and closer attendance to them. He will also check up on seafarers while they are at the hospital or in a clinic.

Ms. Leslie and Ms. Jaime Michelle are both Accounting staff. They brought with them their previous experiences in handling accounting matters and administrative work. They are at our team to provide fast logistical support to the operations so that whatever the crew needs during their treatment it can be provided quickly.

With the new personnel and operational set-up, AIM Manila expects to further improve her services to her clients.

News AIM

Seafarers’ recovery above all!

In the many medical repatriation and recovery cases it has handled so far, AIM experienced cases where seafarers are utterly helpless in their recovery effort without outside help. This help ought to be provided by close family members but due to the circumstances of seafarers, most of the time they are alone in seeking medical treatment or rehabilitation. AIM has been tested in many ways and countless times provided extra service and effort to the crew resulting in their recovery or acceptance of condition. While it may be said that such extra service or effort comes with the job, for AIM, the motivation that seafarers handled by it must achieve recovery if not case-free, drives it to walk an extra-mile.

In one case for example, the seafarer received instructions from a doctor that his wound in the back must be constantly cleaned and changed dressing while at home. Since the seafarer was transiently boarding in AIM’s Guest House in between his medical check-up schedule, AIM had to assists him because the location of the wound made it unreachable for the seafarer to do it by himself.

A similar case is in which AIM helped a nervous crew who underwent pterygium excision to put eyedrops in his eyes while waiting for his flight home the next day.  Or assisting a seafarer who suffered from fracture of both feet, to get up  to go to the toilet or somewhere and to go back to his bed. In going to the hospital for his regular check-up, AIM staff had to carry him from his wheelchair to the service van and to the doctor’s clinic throughout his entire rehabilitation treatment in the hospital.

Other cases include aiding a crew member to obtain medical treatment for a non work-related illness, which he was objecting to, in a modest hospital whose billings were cared of under AIM. This had to be done by AIM because aside from being skeptical about the findings of the doctors, the seafarer was harboring ill-feeling against his employers for having felt neglected and abandoned by them. This considerably calmed the crew in such a manner that after the operation, he went straight home to his family in the province.

In the many ways that AIM extended help, though trivial, petty, which comes with the job, and maybe unnecessary, AIM believes that it resulted in the recovery of the majority of its repatriated seafarers or in helping them to accept the outcome of the treatment. For AIM, this is its best accomplishment.

Consult AIM

Whom to consult?

AIM bears witness to a case where a seafarer, who lost all hope of recovering from his badly broken feet, was confronted with medical findings that were not acceptable to him. He went to a priest instead of a lawyer for advice which led to a fast and favorable result for the seafarer.

The case is about a seafarer who fell from a height of 6 meters while working on a vessel. Landing on both his feet thesey were severely fractured and broken. Initially the doctors concluded that the fractures were so severe that there was no assurance that the feet would heal or that the seafarer could ever walk again. To keep the pain away, the seafarer’s condition was given the option of amputating both of his feet. The seafarer refused amputation.

The operation

In an attempt to remedy the condition of the seafarer, the doctors operated on his feet placing a titanium plate on the side of the fractured bones. Several agonizing months later and with a very strong will to be able to walk again the seafarer’s condition improved slowly. The attending doctors also saw improvement of the seafarer each time he visited the hospital, until the maximum treatment period had been reached and final medical assessment was necessary.

After the operation

As the seafarer remained in pain, realizing that there is a maximum period for treatment and the unacceptable medical findings, he fell into a depression. While words around the seafarer were urging to file a legal suit, the seafarer and his wife went to seek advice and spiritual guidance from a priest. The priest advised the couple to continue to focus on rehabilitation together with the close guidance of AIM.

The guidance of AIM Manila

AIM explained to the P&I Club again the current condition of the seafarer as the status was not reflected properly in the medical reports. Though AIM recognizes that her services are primarily meant for her clients, in this particular case guiding the P&I Club on how best to arrive to the resolution of this case would, in the end serve everyone’s best interest. Savings on unnecessary legal costs and achieving a correct decisions was achieved. Hence, AIM decided to report on the current condition of the seafarer and provided the most appropriate substantiation of the injury.

During his rehabilitation, the seafarer and his wife stayed as guests in AIM’s guest house, as the extra care and accommodation created an ambience for the couple to surpass the ordeal and focus entirely on the rehabilitation.  Each time the seafarer had his check-up or a therapy session, he was taken by AIM’s transport service. In times of deep despair, AIM staff was there to talk to him. It is believed that was it not for the extra care and understanding of AIM and the advice of the priest, the seafarer could have filed a case.

Following the advice of the priest and with AIM’s guidance, the seafarer received his entitlement. This allows him and his wife to continue to focus on his rehabilitation.

News AIM

Keep informed about AIM

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Asia Marine and Senator Crewing visit AIM

Asia Marine and Senator Crewing visit AIM Manila

We were honored with a visit of Mrs Arlena Schulz from Asia Marine Philipines and Captain Gilbert G. Garcia from Senator Crewing Manila as representatives of one of the new clients of Anker Crew Insurance, Reederei NSB Germany.

We explained to them the unique services of AIM and how we assist Reederei NSB by taking care of their repatriated ill or injured Filipino crew. During the visit we showed them our guest house, where our friendly hostess welcomed our visitors. In the guest house of AIM we are able to take care of injured or ill crew members when they need to stay in Manila for medical treatment.

We will do our utmost to contribute to a speedy, if possible full recovery, for all the repatriated crew members of Asia Marine and Senator Crewing!

Health and well-being AIM

Health and well-being on the vessel

AIM guides Philippine seafarers when they return home from work due to an illness or accident and assists them in the rehabilitation process. However an illness can always appear, one can do several things to try and prevent illnesses and accidents from happening. Taking good care of health and well-being on the vessel is very important.

Healthy diet

One of the things that can be done is maintaining a healthy diet by offering varied food and making sure it is nutritious. Other important things are: adequate rest and sleep, regular exercise and keeping a good hygiene.

Good hygiene

Talking about good hygiene, one can think of many things that can be done. Some examples are: always washing hands before eating and after using the bathroom, brushing teeth daily, protecting the skin from weather influences, etc.

Following the safety instructions

Another important aspect in prevention is following the safety instructions of the vessel. Sometimes it is required to wear special gear for protection like a special suit or helmet or to use safety lines. These instructions are there for a reason and it is important that they are followed, For each and everyone’s safety.

And in case a seafarer does get ill of experiences an accident, AIM’s team will be there to take excellent care of the seafarer.

Jerome Ramientas AIM

President AIM Manila visits The Netherlands

Jerome Ramientas, President of AIM Manila, went to The Netherlands on a business trip last October 2017. Being his first time, the experience to him was profound from day one up to the last day of his stay. Being his first time to Europe, he remarked that the first thing that greeted him after emerging from the airplane was the cold temperature at 9˚C. This was far different from the usual 27˚C to 30˚C prevailing in Manila, Philippines.

Doing business in The Netherlands

After a day of rest, his official visit to AIM’s clients followed. Each visit included the tasks of formally introducing AIM, discussing its objectives, how AIM works and the benefits obtained from its services. Concerns and questions from the clients were addressed and explained. Doing business on the other side of the world is quite different, but a great challenge.

Getting to know The Netherlands

During his trip Jerome visited several cities while meeting AIM’s clients, this gives him the opportunity to know The Netherlands a bit better. His trips took him all the way from Rotterdam visiting the harbor, to Delfzijl, where he had a pleasant tour, to Leer, Germany where crossing a country border without any checkpoints was a new experience.

During this trip also, Jerome finally met the people in person whom he usually communicates only by e-mails and video-chat. Further, staying at The Netherlands gave him an insight of how Dutch people work, think, feel and go on in their daily life.

AIM is for crew recovery

Over-all, his trip to The Netherlands was a success. The response of all clients was positive and encouraging. Jerome was able to show that AIM is working on the human side of the seafarers. That each seafarer who gets sick or experiences an accident while working on a ship deserves personal attention and care. And that by doing so, all thoughts and tendency to bring a claim is being diminished, if not completely prevented. After all, AIM is for crew recovery, not for anything else.